At Elegance, we are committed to providing a premium experience for luxury car enthusiasts. Our platform offers a curated selection of high-end vehicles tailored to meet the expectations of discerning clients seeking excellence in automotive excellence. By accessing our services, you agree to abide by the terms outlined herein, which are designed to protect both our company and our valued users.
All users must verify their identity before engaging in any transactions. Elegance reserves the right to refuse service or restrict access to any user who violates our policies or exhibits suspicious activity. We emphasize transparency in all dealings and expect our clients to adhere to the highest standards of integrity.
Ownership and Intellectual Property
The content displayed on our website, including images, descriptions, and branding, is the exclusive property of Elegance. Unauthorized use, reproduction, or distribution of our content without prior permission is strictly prohibited and may result in legal action.
All trademarks, logos, and service marks are owned by Elegance or respective third parties. Users are prohibited from using these marks without explicit consent.
Customer Responsibilities
Clients are responsible for providing accurate and complete information during registration and transactions. Any misrepresentation or falsification may lead to suspension or termination of access.
Users agree to maintain confidentiality of their login credentials and to notify us immediately of any unauthorized access. Elegance is not liable for damages resulting from account misuse.
Payments and Refunds
All payments must be made through secure channels provided by Elegance. Refund policies are outlined explicitly for each service and are subject to change without notice.
We support various payment options, including credit card and bank transfer, to facilitate seamless transactions. Users should review the terms related to cancellations and refunds prior to purchase.
Privacy and Data Security
Elegance prioritizes the privacy of our clients. We implement industry-standard measures to safeguard personal data against unauthorized access, alteration, or disclosure.
Our privacy policy details how user information is collected, used, and protected. By using our platform, clients consent to our data practices.
Liability Limitations
While we strive to maintain high standards, Elegance shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.
We do not guarantee the accuracy, completeness, or reliability of the content provided and disclaim any warranties related to the availability or performance of our platform.
Termination and Suspension
We reserve the right to suspend or terminate user accounts at our discretion if violations of these terms occur or for other justified reasons.
Upon termination, users must cease all use of our services immediately. Refunds or compensation are not guaranteed upon account suspension.
Governing Law
These terms are governed by the laws of Japan. Any disputes arising from the use of our platform shall be resolved in the courts of Tokyo, Japan.
By continuing to access our services, clients agree to comply with all applicable laws and regulations.
Elegance may update these terms periodically to reflect changes in our policies or legal requirements. We encourage users to review this page regularly for updates.
Compliance with these terms is essential for maintaining a trusted and luxurious environment for all clients seeking the finest automotive options.
Terms of return
Overview of Return Policy
At Elegance, our commitment is to provide a selection of luxury vehicles that meet the highest standards of quality and craftsmanship. Our return policy is designed to ensure customer satisfaction while maintaining the integrity of our premium offerings. Customers are encouraged to carefully review their purchase details before confirming their order, as returns are subject to specific conditions outlined below.
The company’s policy allows for a return within 14 days of delivery, provided the vehicle remains in its original condition and has not been used beyond a test drive. To initiate a return, customers must contact our dedicated legal team via email at legal@elegancefast.com . Our team will guide you through the process, ensuring compliance with all procedural requirements.
Returns are accepted only if the vehicle is returned with all original documentation, accessories, and packaging intact. Any signs of misuse, damage, or alteration may void the eligibility for a return or refund. Elegance reserves the right to inspect the vehicle upon receipt and determine whether it qualifies for a full or partial refund based on the condition.
Customers are responsible for the shipping costs associated with the return unless the vehicle arrives with defects or discrepancies attributable to Elegance. We recommend using a secure, insured shipping method to prevent damages during transit. Upon receipt and inspection, refunds will be processed within 7 business days, exclusive of banking delays.
Refunds will be issued to the original payment method used during purchase. Please note that certain fees, such as handling charges or custom duties, may not be refundable. Elegance aims to support a smooth return experience, but all requests are subject to review and approval based on the terms outlined herein.
It is important to note that personalized or custom-configured vehicles are generally not eligible for returns unless the customization was not as agreed upon or defected. We advise customers to thoroughly review their choices before completing the purchase to avoid misunderstandings.
All returns must be initiated within the specified window and comply with our detailed instructions. Failure to follow the return procedure may result in delays or denial of the refund. Our customer support team remains available for clarifications and assistance at any stage of the process.
Elegance’s return policies are intended to support transparency and fairness, aligning with our dedication to providing a luxurious and trustworthy car selection experience. We encourage customers to contact us promptly if any issues arise post-delivery to facilitate timely resolution.
For further details regarding conditions, exclusions, or dispute resolution, please refer to our full Terms of Sale available on our website or contact our legal department directly. Our goal is to uphold the standards of luxury and integrity that define Elegance.
Remember, purchasing a luxury vehicle involves a significant investment, and our return policy aims to support your confidence in choosing Elegance as your trusted source for premium automobiles. Your satisfaction remains our priority, and we strive to make the return process as seamless and transparent as possible.